The funkiness is back!
Rest in Peace, Dr. Donda West

The TypePad Roller Coaster Ride is Over --- I Think

The last few days have been a rollercoaster ride of emotions. I didn't realize how much this blog has become a part of my routine until I couldn't get it to function the way it did before. Reading the TypePad Knowledge Base for assistance and other research on the web didn't correct the problem although there were a couple of moments of premature celebration.

I deleted my Veteran's Day post, which I will add back, because I thought that post was the culprit. I also made other adjustments via the 'DNS Manager' on Network Solutions. I still don't have an answer as to why this blog was down and not my other two blogs, also hosted by Network Solutions and using the TypePad platform.

Unfortunately, I think I lost the ability to link to this blog without the 'www' in front of vanessabyers.net. Although the TypePad Knowledge Base indicates that it's not possible to configure am address that way through Network Solutions, I was able to do it with some tweaking and use of webforwarding. Anyhoo, all the links appear to work on this blog again and the photos are back so I'm not doing anything else to the guts of Vanessa:Unplugged!.

I do know that TypePad should reconsider its options for offering support to its customers. The help ticket system only helped me practice my patience lessons. I'm disappointed in my reactions in that I cussed a few times, threw things against the wall and ate a frozen Snickers --- not the ice cream bar, an actual frozen Snickers candy bar. It should not take twelve hours between responses on a help ticket. That's just not good customer service. If the help ticket system is the only option, then the response to the tickets must be faster --- much faster.

I'm not leaving TypePad just yet but I gave it serious consideration. I figured I could switch to WordPress and outsource my blog design and technical assistance for the money I'm paying now. Anyhoo, I'm back in business, I think.

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